okbagi Privacy Policy

okbagi is an online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") sets out how personal information belonging to you — whether a registered or unregistered user of okbagi — is collected, processed, stored, and disclosed.

This policy applies to the okbagi.lat website, its mobile version, and all related services. By accessing or using our platform you are considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

okbagi places the highest importance on your privacy. We believe you should have full control over your personal information, and we are committed to protecting that right.

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okbagi collects only the information necessary to provide services, ensure security, and meet legal obligations. The information we may collect is as follows:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for KYC verification)
• Documents required for age verification

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login time and date
• Website navigation patterns

2.4 Gaming Activity Information

• Play history and betting records
• Bonus receipt and usage information
• Account balance change history
• VIP level and reward points information

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okbagi uses the information collected for the following purposes:

• Account management: To create, verify, and manage your account.
• Identity verification: To complete the KYC process and confirm user age (21+ verification).
• Financial transactions: To securely process deposits and withdrawals.
• Customer support: To provide assistance via 24/7 live chat and email.
• Security: To prevent fraud, money laundering, and other illegal activity.
• Technical improvement: To improve the quality of platform services.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To monitor playing patterns, identify problematic behavior, and provide support.

We will not use your information for any purpose beyond those listed above.

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okbagi never sells your personal information or discloses it without authorization. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and bank partners), technology service providers, and game provider companies for the purpose of delivering services. These partners are contractually bound to protect confidentiality.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government or regulatory authorities, or legal obligations related to anti-money laundering laws.

4.3 Security and Fraud Prevention

Information may be shared with relevant third parties for the purpose of protecting platform security, investigating cybercrime, or detecting fraud.

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okbagi follows industry-standard technology and practices to keep your personal information secure. Our security framework is as follows:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Database encryption: Sensitive data stored in our databases is kept in encrypted form.
• Access controls: Only authorized personnel have access to specific data.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: An additional layer of security is provided to protect accounts.
• Firewall and intrusion detection: Unauthorized access attempts are blocked at the server level.

We make every effort to protect your data, but no method on the internet is 100% secure. Any security incidents are addressed promptly and affected users are notified.

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The okbagi website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect anonymous statistics for understanding platform usage.
• Security cookies: To detect fraudulent activity.

6.2 Cookie Controls

You can accept, reject, or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

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okbagi retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active.
• Legal obligations for retaining records of financial transactions.
• The period prescribed under anti-money laundering regulations.
• The need to handle disputes or respond to legal claims.

Even after an account is closed, some information may be retained for a defined period due to legal obligations. Once that period ends, the information is securely deleted.

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As a registered user of okbagi, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or outdated information.
• Right to erasure: You may request deletion of your information in certain circumstances.
• Right to restrict processing: You may request that we limit the use of your information for specific purposes.
• Right to object: You may object to the processing of your information for a specific purpose.
• Right to data portability: You may receive a copy of your information in a specified format.

To exercise any of the above rights, contact us by email or through 24/7 live chat. We will respond to your request as soon as possible. In some cases, legal obligations may prevent us from deleting or providing certain information, and we will explain the reason if so.

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okbagi provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age verification during registration is mandatory. If a user registers by providing a false age and this is later confirmed, the account will be immediately closed and any collected information will be securely deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately — we will take prompt action.

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The okbagi platform uses third-party services for payment processing and game delivery. These third parties have their own privacy policies and set their policies independently.

We are not responsible for the privacy practices of these third parties. However, we only work with partners who maintain high standards of data protection.

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okbagi reserves the right to update this privacy policy as needed. When a significant change is made to the policy:

• The update date on this page will be changed.
• Registered users will be notified by email.
• A notice of the update may be shown when accessing the platform.

Continued use of the platform after an update means you have accepted the new policy. We recommend that you review this page regularly.

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If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 via the direct chat feature on the site

Our privacy team will work to resolve your request or complaint as quickly as possible. For additional information about responsible gaming, please visit our Responsible Gaming page.